Support by Luminary is here to help not just yourself, but also others. Unless you are posting sensitive information (server FTP info, log in credentials etc.) I ask that you please make your ticket public for all others to be able to view. This way, repeated questions and answers can form a searchable knowledge base for everyone.
Due to my busy schedule and hectic life, I am not accepting any Freelance projects at this time.
I generally do not offer support in the evenings or on the weekends (US Eastern time).
When requesting support, please include as much information as possible.