Support Articles


How to find your Purchase Code
Sunday, Nov 05, 2017

Looking for your Purchase Code for an item you bought from an Envato Market Place?

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FTP Woes
Sunday, Nov 05, 2017

If you are having problems with an item after successfully installing and logging in the for the first time you should check your FTP...

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How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)"
Saturday, Nov 04, 2017

You can increase memory_limit on your server in several ways...

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Support Guidelines & Information
Saturday, Nov 04, 2017

Looking for Support for one of my Code Canyon items? You have come to the right place...

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Support Guidelines

I generally do not offer support in the evenings or on the weekends (US Eastern time).
When requesting support, please include as much information as possible.

Support Includes

  • Answering questions about the item’s included features and functionality.
  • Fixes for bugs and reported issues with the item.
  • Providing updates.

Support Does NOT Include

  • Item Customization services.
  • Item set-up or Installation services.
  • Help with your particular web hosting/server environment.