View Support Article: Support Guidelines & Information


Looking for Support for one of my Code Canyon items? You have come to the right place.

Support by Luminary is here to help not just yourself, but also others. Unless you are posting sensitive information (server FTP info, log in credentials etc.) I ask that you please make your ticket public for all others to be able to view. This way, repeated questions and answers can form a searchable knowledge base for everyone.

Support Guidelines

I generally do not offer support in the evenings or on the weekends (US Eastern time). When requesting support, please include as much information as possible.

Support Includes

  1. Answering questions about the item’s included features and functionality.
  2. Fixes for bugs and reported issues with the item.
  3. Providing updates.

Support Does NOT Include

  1. Item Customization services.
  2. Item set-up or Installation services.
  3. Help with your particular web hosting/server environment.

Customization Requests

Due to my busy schedule and hectic life, I am not accepting any Freelance projects at this time.

Posted on Saturday, Nov 04, 2017


Support Guidelines

I generally do not offer support in the evenings or on the weekends (US Eastern time).
When requesting support, please include as much information as possible.

Support Includes

  • Answering questions about the item’s included features and functionality.
  • Fixes for bugs and reported issues with the item.
  • Providing updates.

Support Does NOT Include

  • Item Customization services.
  • Item set-up or Installation services.
  • Help with your particular web hosting/server environment.